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Returns and Refunds

Although our items are all made with love and care we appreciate that occasionally things are not always as expected.

 

21 Days To Change Your Mind

If you are not completely satisfied with your purchase, you can return your unworn item in its original condition for a refund minus original postage charges within 21 days of purchase.

Please note that items must have tags attached and be in a saleable condition. Items that have evidence of being worn will not be accepted. 

The cost of returning the item to us is your responsibility. If you wish to return your item we advise you do so via recorded delivery. Recorded delivery will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund.

If you do choose to use a standard service, which may mean your order cannot be tracked, we cannot be held responsible for your lost order therefore we will be unable to process your claim.

Unfortunately at this time we are unable to offer exchanges. If you do wish to return your item, please return your item for a refund and place a new order. Please note that the cost of postage will not be refunded. We will endeavour to process your refund straight away but please allow between 5-7 working days from the receipt of your returned item(s) for us to process a refund.

If you are over the 21 day return period, it is with regret that we cannot provide a refund, unless your item is faulty, in which case you are entitled to a full refund. Due to health regulations, we cannot offer refunds on either pierced jewellery or on intimate apparel where the hygiene seal has been removed. 

 

All returns should be mailed to: 

Oh My Love Limited,

Ground Floor Unit,

10-22 Lamb Lane,

London, E8 3PL

 

If you have questions, or would like to speak to someone, please call us on +44 (0) 208 533 8374 or if you prefer to email, please contact us at sales@ohmylovelondon.com 

Our customer service team is available and ready to help from 9am-6pm Monday – Thursday and Friday 9am-4pm.

Thank you for shopping with Oh My Love. 

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